Call examples
Hear how Vetbot handles real calls.
Nine situations from a normal day at a vet clinic. Play a recording and hear how Vetbot talks to the caller, sorts out what's needed, and passes you what matters.
Opening hours question
A quick question about whether you're open on Saturday. Vetbot answers from your hours in natural Czech and doesn't hold the caller up with extra questions.
- Otevírací doba z nastavení
- Rychlá odpověď
Returning a missed call
You called the client and they call back. When you have a note on the contact, Vetbot passes the message on. When it doesn't know the reason, it carries on naturally and takes a message for the vet.
- Pozná zmeškaný hovor
- Důvod z poznámek
- Předá vzkaz
Booking a vaccination
A client wants to book a dog for vaccination. Vetbot doesn't promise a time, but takes the message, finds out which animal it is, and passes it to you with a number to call back.
- Vezme vzkaz
- Neslibuje termíny
- Veterinář se ozve zpět
Dog hit by a car
The caller is panicking, a dog was hit by a car. Vetbot doesn't stall with questions, calmly checks what's happening and routes them straight to the emergency line. You spot the urgent call at a glance in your email.
- Akutní triage
- Nasměruje na pohotovost
- Klidný tón
New client
Someone who has never been to you calls and wants to book. Vetbot naturally asks what you need to know for new patients and passes it to you.
- Zjistí vše potřebné od nového klienta
- Vlastní otázky kliniky
- Vede přirozený rozhovor
Open on holidays
A client checks whether you're open over the holidays. Vetbot answers from your information, and what it doesn't know it won't invent: it takes a message and you call back.
- Dostupnost z FAQ
- Vždy se ozve zpět
Price question
The caller asks the price of neutering. When it's in your FAQ, Vetbot says it. When it isn't, it makes nothing up and promises you'll give the exact price.
- Cena z častých dotazů
- Nic si nevymýšlí
Dictated email
The caller wants information by email and dictates the address. Vetbot captures it with the dots and the at sign, reads it back to check, and spells it out if anything is unclear.
- Zachytí e-mail
- Přečte zpět pro kontrolu
Telemarketing
A salesperson calls with an offer. Vetbot recognises it's not a client, politely declines, and ends the call. You're not disturbed, and the call is flagged as spam in the overview.
- Pozná spam
- Zdvořile ukončí
- Označí jako spam
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